Terms of Service
Please read these terms carefully before using our medical supply services
Effective Date: January 1, 2025 | Last Updated: January 1, 2025
Important Legal Agreement
By using OneSource Medical services, you agree to these Terms of Service. If you do not agree to these terms, please do not use our services.
Acceptance of Terms
These Terms of Service ("Terms") govern your use of OneSource Medical Group's ("OneSource," "we," "us," or "our") website, services, and medical supply programs. By accessing our website, submitting enrollment forms, or receiving our services, you ("you" or "User") agree to be bound by these Terms.
These Terms constitute a legally binding agreement between you and OneSource Medical Group. If you are using our services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
Our Services
OneSource Medical Group provides the following services:
Medical Supply Services
- • Diabetes management supplies (CGMs, insulin pumps, test strips)
- • Enteral nutrition products and accessories
- • Incontinence care products
- • Wound care and other medical supplies
Support Services
- • Insurance verification and prior authorization
- • Clinical education and support
- • Patient portal access
- • Reorder and delivery coordination
User Responsibilities
Accurate Information
You agree to provide accurate, current, and complete information during enrollment and service use. You must promptly update any changes to your personal, medical, or insurance information.
Proper Use
- Use medical supplies only as prescribed by your healthcare provider
- Follow all safety instructions and clinical guidelines
- Report any adverse reactions or product defects immediately
- Use our services only for legitimate medical needs
Account Security
- Maintain confidentiality of your account credentials
- Notify us immediately of any unauthorized access
- Ensure secure storage of medical supplies
- Comply with all applicable laws and regulations
Medical Disclaimers
No Medical Advice
OneSource Medical Group is a medical supply provider, not a healthcare provider. We do not provide medical advice, diagnosis, or treatment. All medical decisions should be made in consultation with your healthcare provider.
Emergency Situations
Our services are not intended for medical emergencies. In case of a medical emergency, call 911 immediately or seek emergency medical care.
Product Information
Product information on our website is for informational purposes only. Always consult product labeling and your healthcare provider for specific instructions.
Payment and Insurance Terms
Insurance Coverage
- We will verify your insurance coverage and benefits
- Coverage estimates are not guarantees of payment
- You are responsible for any uncovered amounts
- We will assist with prior authorizations when required
Payment Responsibility
- You are responsible for all charges not covered by insurance
- Payment is due according to your insurance plan terms
- We accept various payment methods for patient portions
- Financial assistance programs may be available
Privacy and Confidentiality
We are committed to protecting your privacy and maintaining the confidentiality of your protected health information (PHI) in accordance with HIPAA and other applicable privacy laws. Our privacy practices are detailed in our Privacy Policy.
Key Privacy Points: We use your information only for treatment, payment, and healthcare operations. We do not sell your personal information to third parties.
Limitation of Liability
Service Limitations
To the fullest extent permitted by law, OneSource Medical Group's liability for any damages arising from or related to our services is limited to the amount paid by you for the specific service that gave rise to the claim.
Excluded Damages
We are not liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business interruption.
Product Warranty
Medical products are subject to manufacturer warranties. We do not provide additional warranties beyond those provided by manufacturers.
Termination
Your Right to Terminate
You may terminate your relationship with OneSource at any time by contacting us. Upon termination, we will complete any pending orders and provide final billing statements.
Our Right to Terminate
We may terminate or suspend services if you violate these Terms, provide false information, engage in fraudulent activity, or for other legitimate business reasons.
Changes to These Terms
We may update these Terms periodically to reflect changes in our services, legal requirements, or business practices. We will notify you of material changes by posting the updated Terms on our website and, for significant changes, by direct communication. Your continued use of our services after the effective date constitutes acceptance of the updated Terms.
Governing Law and Dispute Resolution
Applicable Law
These Terms are governed by the laws of [Your State] without regard to conflict of law principles.
Dispute Resolution
We encourage resolving disputes through direct communication. For unresolved disputes, both parties agree to attempt mediation before pursuing litigation.
Contact Information
If you have questions about these Terms of Service, please contact us:
Customer Service
Business Address
OneSource Medical Group
[Your Business Address]
[City, State ZIP Code]
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be replaced with a valid provision that most closely reflects the original intent.
Acknowledgment
By using OneSource Medical services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. You also acknowledge that you have received and reviewed our Privacy Policy.