Privacy Policy
Your privacy and the security of your personal health information is our top priority
Effective Date: January 1, 2025 | Last Updated: January 1, 2025
HIPAA Privacy Notice
This Privacy Policy incorporates our HIPAA Privacy Notice. As a healthcare service provider, we are required by law to maintain the privacy and security of your protected health information (PHI).
Information We Collect
Personal Information
- Name, address, phone number, email address
- Date of birth and demographic information
- Insurance information and coverage details
- Emergency contact information
Protected Health Information (PHI)
- Medical conditions and diagnoses
- Healthcare provider information
- Medical supply needs and prescriptions
- Treatment history related to medical supplies
Technical Information
- IP address and device information
- Browser type and operating system
- Website usage patterns and preferences
- Cookies and similar tracking technologies
How We Use Your Information
Treatment Coordination
- Coordinating with your healthcare providers
- Processing medical supply orders and prescriptions
- Providing clinical support and education
- Managing your medical supply needs
Payment and Insurance
- Processing insurance claims and prior authorizations
- Billing and payment collection
- Coverage verification and benefit determination
- Financial assistance program administration
Healthcare Operations
- Quality assurance and improvement programs
- Customer service and support
- Training and education of our staff
- Business planning and development
Information Sharing and Disclosure
Important: We never sell your personal health information. We only share information as described below and as permitted by law.
Permitted Disclosures
- Healthcare Providers: Your doctors, nurses, and other medical professionals
- Insurance Companies: For coverage verification and claim processing
- Business Associates: Service providers who help us operate (with signed agreements)
- Legal Requirements: When required by law, court orders, or regulatory agencies
- Emergency Situations: To protect your health and safety
Your Privacy Rights
Under HIPAA and applicable privacy laws, you have the following rights:
Access Rights
- • Inspect and copy your PHI
- • Request electronic copies
- • Receive treatment records
Amendment Rights
- • Request corrections to your PHI
- • Add statements to your record
- • Update incorrect information
Restriction Rights
- • Request limits on PHI use
- • Restrict certain disclosures
- • Control information sharing
Communication Rights
- • Choose how we contact you
- • Request confidential communications
- • Alternative contact methods
Data Security Measures
We implement comprehensive security measures to protect your information:
Encryption
256-bit SSL encryption for all data transmission and storage
Access Controls
Role-based access and multi-factor authentication
Monitoring
24/7 security monitoring and audit logging
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience:
- Essential Cookies: Required for website functionality and security
- Preference Cookies: Remember your settings and preferences
- Analytics Cookies: Help us understand website usage (no PHI collected)
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
Children's Privacy
We provide medical supplies to patients of all ages. For patients under 18, we require parental or guardian consent before collecting any personal information. We comply with COPPA (Children's Online Privacy Protection Act) and take special care to protect minors' privacy.
Policy Updates
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and, for significant changes, by direct communication. Your continued use of our services after the effective date constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:
Privacy Officer
Mailing Address
OneSource Medical Group
Privacy Officer
[Your Business Address]
[City, State ZIP Code]
Filing Complaints: You have the right to file a complaint about our privacy practices with:
- • Our Privacy Officer (contact information above)
- • U.S. Department of Health and Human Services: www.hhs.gov/hipaa/filing-a-complaint